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Return Policy for Sichuan Himal Enterprises

At Sichuan Himal Enterprises, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, our return policy outlines the steps you can take to return items and receive a refund or exchange.

1. Eligibility for Returns

  • Time Frame: You may return items within 15 days of receiving your order.
  • Condition: Items must be in their original condition, unused, and with all original packaging and tags attached.
  • Non-Returnable Items: Some items, such as perishable goods (e.g., tea, herbs) and custom-made products, are not eligible for return.

2. How to Return an Item

  • Contact Us: To initiate a return, please contact our customer service team (contact) with your order number and the reason for the return.
  • Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
  • Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped).

3. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be applied to your card.

4. Exchanges

  • Eligibility: If you wish to exchange an item for a different size or color, please contact us to arrange the exchange.
  • Process: Follow the same steps as for returns. Once we receive your returned item, we will process the exchange and ship the new item to you.

5. Damaged or Defective Items

  • Contact Us: If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue.
  • Resolution: We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

6. Contact Us

If you have any questions about our return policy, please contact us at:

  • Email: todaysinvest@yahoo.com
  • Address: Kathmandu, Nepal

Thank you for shopping with Sichuan Himal Enterprises! We appreciate your business and are here to help with any questions or concerns you may have.

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